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Shipping & Returns

WHERE DO YOU DELIVER?

We ship worldwide. 


 WHAT ARE THE DELIVERY METHODS?

3-5 business days 

UK £5.95
Europe £15
USA £20
Rest of the world £30


Please note that for all orders sent outside of the United Kingdom, the European Union and the United States, duties and local taxes will be collected in the country of destination.


WHAT IS YOUR RETURN POLICY?

The item must be returned unused and in its original packaging, with all tags, labels, and dust bags. Returns that do not meet these requirements will unfortunately have to be returned to the customers. We cannot accept returns of beauty items and swimwear.


DO YOU OFFER FREE RETURN SHIPPING?

We unfortunately do not offer free returns.


HOW DO I RETURN MY ORDER?

Please email us at customercare@merchantsonlong.com to notify us about your return.


DO YOU OFFER REFUND OR STORE CREDIT?

You are eligible for a full refund if you return your item within 10 days of purchase. After 10 days, you have a remaining 20 days to return the item for store credit.


HOW DO I GET A REFUND?

A refund is available within 10 days after purchase. Please return the unworn and unused item using the return form provided. Once we have received the returned item, we can issue a refund and notify you by email. Please note, the refund can take up to 10 working days to reflect in your account.


HOW DO I EXCHANGE AN ITEM?

Please return your item for a full refund, you can then purchase the item you wish to exchange it with.

 

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